Frequently Asked Questions (FAQ)

Frequently Asked Questions

What does Radiant Brother sell?

Radiant Brother sells LED light-up clothing, futuristic stage costumes, LED robot suits, helmets, glow accessories, and selected laser performance props for DJs, dancers, festivals, clubs, performances, and creative productions.

Where are orders shipped from?

Radiant Brother is a U.S.-registered ecommerce brand. Orders are primarily prepared and dispatched by our partner fulfillment operation in Wuhan, Hubei, China, and may route through Hong Kong or other logistics hubs before export.

How long does shipping take?

Most in-stock orders require 2 to 5 business days for procurement, quality check, packing, and carrier handover. After dispatch, free YunExpress standard shipping is usually 7 to 12 business days to the United States and Canada, 7 to 10 business days to Japan, South Korea, Singapore, and selected nearby Asian destinations, and 10 to 20 business days to Europe. Other supported destinations depend on the available route shown at checkout or confirmed by support.

Do you offer free shipping?

Free tracked YunExpress standard shipping is currently available for supported countries and regions shown at checkout unless a different shipping charge is displayed before payment. For urgent orders, DHL, FedEx, or other express routes may be available by quote before ordering.

Are batteries included?

Battery requirements vary by product. Some LED costumes and accessories require AA batteries, rechargeable battery packs, or 18650 batteries that may not be included because of shipping restrictions. Check the product description before ordering.

Can I request custom sizing or customization?

Some products support custom sizing or special requests. Contact us before ordering if you need a specific size, performance deadline, or customization so we can confirm availability and timing.

How are product reviews displayed?

Ratings and review counts are displayed by our review app only when reviews have been assigned to the relevant product. Products without assigned reviews may not show a star rating.

What is your return policy?

You may request a return within 30 days after delivery. Items must be unused, unworn, unwashed, undamaged, and returned only after written approval. Customer-paid return shipping may apply for non-quality returns. See our Refund Policy for full details.