3-Month Limited Warranty

Radiant Brother provides a 3-month limited warranty from the delivery date for confirmed manufacturing defects in eligible products purchased from radiantbrother.com.

What May Be Covered

The warranty may cover confirmed manufacturing defects affecting LED components, wiring, controllers, remote controls, battery boxes, or workmanship that prevent the product from functioning as described.

What Is Not Covered

The warranty does not cover normal wear and tear, accidental damage, misuse, improper battery use, water or moisture damage, unauthorized repair, product alteration, performance damage, incorrect sizing choice, or damage caused by storage, transport, or third-party handling after delivery.

How to Request Warranty Support

Contact us at guoxingcheng1114@gmail.com with your order number, a description of the issue, and clear photos or video showing the problem. We may ask for additional information so we can diagnose the issue.

Possible Solutions

After reviewing the issue, we may provide troubleshooting, replacement parts, repair guidance, replacement item, partial refund, or return instructions depending on the product and issue confirmed.

Important Notes

Do not send any product back before receiving written instructions. The principal business address and shipping-label address are not return addresses unless we confirm this in writing.