Terms of Service

This website is operated by RADIANTBROTHER LLC under the brand name Radiant Brother. Throughout the site, the terms "we", "us" and "our" refer to Radiant Brother. By visiting our website or purchasing from us, you agree to these Terms of Service.

Store Information

Legal entity: RADIANTBROTHER LLC
Principal business address: 509 S Longmont Ave, Lafayette, CO 80026, United States
Email: guoxingcheng1114@gmail.com
Phone: +1 806-382-0810

Products and Orders

Radiant Brother sells LED performance wear, light-up stage costumes, LED robot suits, helmets, glow accessories, and selected laser performance props. Product images, videos, descriptions, size information, power requirements, included accessories, and production notes are provided to help customers choose suitable products.

Some products may be customized or made to order. Customization availability, production time, and included items may vary by product. We may contact you if an order requires clarification before production or shipment.

Pricing and Availability

Prices and availability may change without notice. We reserve the right to correct errors, cancel orders affected by obvious listing mistakes, or refuse orders where fulfillment is not possible.

Payment

Payments are processed through Shopify and supported third-party payment providers. We do not store full payment card numbers on our own systems.

Fulfillment and Shipping

Radiant Brother is a U.S.-registered ecommerce brand. Orders are primarily prepared and dispatched by our partner fulfillment operation in Wuhan, Hubei, China, and may route through Hong Kong or other logistics hubs. Delivery times are estimates and may vary due to customs, carrier delays, holidays, remote locations, or incomplete customer information.

Detailed shipping terms are available in our Shipping Policy.

Returns, Refunds, and Warranty

Returns, refunds, and warranty support are handled according to our published Refund Policy and Warranty Policy. Customers must contact us for written return instructions before sending any product back. The business address and shipping-label address are not return addresses unless we confirm this in writing.

Accuracy of Information

We work to keep product and policy information accurate, but occasional errors may occur. If you have questions about product fit, use, compatibility, customization, delivery timing, or event deadlines, contact us before purchasing.

Use of the Website

You agree not to use the website for unlawful activity, fraud, abuse, interference with store operations, or infringement of intellectual property rights.

Limitation of Liability

To the fullest extent permitted by law, Radiant Brother is not liable for indirect, incidental, or consequential losses arising from use of the website, products, shipping delays, event scheduling conflicts, or third-party carrier services.